Domonap is a mobile app for managing entry access, controlling smart systems in apartment buildings, and enabling communication between residents and their property management company. The app enhances safety and comfort by allowing users to see visitors, set temporary access permissions, and receive notifications about important events. You can also set up keyless access and chat securely with neighbors via personal and group chats.

If you have a physical key fob issued by your property management company: open the mobile app, select “Add Property,” enter the code printed on the front of your key, click “Add,” and your property will be activated with all available access rights granted.

If you don’t have a physical key: open the mobile app and select “Request Key.” Find your address in the list or on the interactive map. Enter your apartment number. Upload a photo of your utility bill, payment receipt, or unified housing service invoice, ensuring your address is clearly visible. We will review your request and activate access as soon as possible.

When reinstalling the app and registering on a new device, each user must use a unique phone number. Registering multiple devices with the same phone number will result in intercom calling functionality working only on the last registered device. Receiving calls on multiple devices linked to the same number is disabled to ensure secure access to your home.

On a new mobile device, download the Domonap app. Complete registration using a different phone number (each device requires a unique number). Add your property using your key number.

Ensure your account is registered with a unique phone number—one account per number. In your device settings, verify that notifications are enabled for the Domonap app. Try logging out and back into your account via the app menu (“Settings” → “Log Out”).

Check if your device is in silent or mute mode. Make sure app notifications are enabled. Try logging out and back into your account via the app menu (“Settings” → “Log Out”).

Check your internet connection. Ensure you are not using third-party services such as VPNs, proxy servers, or launchers.

Open the “Access” tab in your profile. Tap the “+” button. Go to “Add Property” and enter the key code for the desired facility.

Go to the “Chats” tab. Swipe the desired chat left. Tap the speaker icon to mute notifications.

You can open the door from the app from anywhere in the world—use the door’s menu or swipe on the digital key. You’ll see an opening animation and receive a notification when the door unlocks. Doors can also be opened using widgets, Apple Watch, Siri, or via geolocation by setting a radius where the app automatically offers to open your main entrance.

Yes, you can unlock the entrance door using facial recognition. To set this up, add a clear photo with good lighting, against a contrasting background, without glasses or headwear. No more need for keys—the intercom will recognize you and your family. If your relatives don’t have smartphones, you can add their photos to your profile, and the system will recognize them too.

During a video call from a guest, you can open the door after speaking with them—or immediately, if you’re certain who is at the door—even without answering the call.

On the app’s main screen, tap the “+” icon and select “Create Pass.” Choose the address or door you want to grant access to, then configure access restrictions or allow full access. Set specific times, dates, or days of the week when the pass is valid. Specify the recipient and send the pass via SMS or messaging apps. The guest receives it as a link. You can modify, block, or unblock the guest pass at any time.

You can view live streams from your intercom camera to see activity near your door, receive news updates for your residential complex, and communicate with neighbors through private and group chats.

Resident safety is our top priority. We take access control seriously. All residents must verify their residential address to register and gain access. Residents may add family members or cohabitants—we carefully verify their access rights. Residents can create temporary digital passes for guests, friends, or service personnel.

Our app complies with all technological standards for data security and legal requirements. Resident data is securely protected, and personal information is never shared with third parties.

We use highly stable technical solutions in our buildings and conduct regular equipment checks and maintenance to minimize malfunctions. For any app-related issues, contact support—our operators are always ready to answer questions, guide you through system usage, and help resolve any technical problems.